Edelweiss Retail Finance Limited

We at Edelweiss Retail Finance Limited (“ERFL/Company”) are committed to serve to make our client’s experience a rewarding one at our Company. ERFL’s Grievance Redressal Mechanism articulates our objective to minimize instances that give rise to customer complaints and create a review mechanism to ensure consistently superior service behavior.

We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further. In case of any complaint/grievance, the borrowers / customers including the applicants with disability (ies) may contact through any of the following channels.

First Level: The borrowers can directly approach the Branch Manager and enter his/her complaint/grievance in the compliant register maintained at the branch. The concerned Branch Official shall guide the borrowers who wish to lodge a complaint. The borrower may also lodge complaints / grievances at the following email id : homeservice@edelweissfin.com

Second Level: The borrower / customer can also approach Grievance Redressal Officer at the following address :-
Ms. Sudipta Majumdar
Edelweiss Retail Finance Limited
First Floor, 3B, Rajendra Park, Pusa Road, New Delhi- 110005
Tel No. +91 (11) 4004 2301
Email id: homeservice@edelweissfin.com

Grievance Redressal Officer shall endeavor to provide the borrower / applicant with the resolution / response to the queries / complaints / grievances received as earliest as possible.

Third Level: If the Complaint / Grievances is not resolved within a period of one month, the borrower / customer / applicant may appeal to :-
The Officer – in – Charge
Department of Non – Banking Supervision
Reserve Bank of India 3rd Floor, Near Maratha Mandir, Byculla, Mumbai Central, Mumbai – 400008;
Tel: +91 22-23084121 / 23028436
Fax: +91 22-23022011
Email id- dnbsmro@rbi.org.in

Ombudsman Scheme – MalayalamDownload
Know Your Customer-Documentation ChecklistDownloadKnow Your Customer-Documentation Checklist
Fair Practice Code & Ombudsman SchemeDownloadFair Practice Code & Ombudsman Scheme
Corporate Governance PolicyDownload
Policy on Related Party TransactionsDownload
Record Retention and Preservation of Documents PolicyDownloadRecord Retention and Preservation of Documents Policy
Code of Conduct for DSA & DMADownloadCode of Conduct for DSA & DMA
Ombudsman Scheme for NBFC,2018DownloadOmbudsman Scheme for NBFC,2018
Terms & Conditions of appointment of Independent DirectorsDownload
Corporate Social Responsibility PolicyDownloadCorporate Social Responsibility Policy
Restructuring Policy & Resolution FrameworkDownload
Interest Rate ModelDownload
Edelweiss Financial Services Limited 2016

Edelweiss Retail Finance Limited (ERFL) | CIN: U67120MH1997PLC285490

The Company is having valid Certificate of Registration (CoR) No. B-13.02149 dated January 4,2017 issued by Reserve Bank of India (RBI) under Reserve Bank of India Act, 1934. However, RBI does not accept any responsibility or guarantee about the present position as to the financial soundness of Company or correctness of any of the statements or representation made or opinion expressed by the Company.

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